One always-on voice that answers, qualifies, dispatches and books — so HVAC, plumbing, electrical and roofing shops never lose another job to voicemail.
Appointment booked
Sarah K. · Tuesday 10am
Lead captured
John M. · HVAC quote request
Emergency escalated
Alert sent to Mike
"Thanks for calling Mitchell HVAC — happy to help. Is this for a service visit or a new install?"
You're under a sink. On a roof. Pulling wire. Forty feet up a ladder. The phone rings — and the homeowner with no AC just dialed the next contractor on Google. 80% of callers who hit voicemail never call back.
Every unanswered ring is a job another shop is doing tomorrow.
of callers who reach voicemail never call back. They dial the next result.
better lead conversion when you answer in under 5 minutes.
average job value at risk each time a call hits voicemail.
Every step a real receptionist + dispatcher + bookkeeper would do, the Mate runs on autopilot — from the first ring to tomorrow's morning briefing.
Forwarded line. 24/7. 10 concurrent.
Real-time transcription. Handles interruptions.
Classifies intent against your rules.
5 outcomes — see below ↓
Booking summary before they hang up.
ServiceTitan, HCP, Jobber, HubSpot.
Every call. Every booking. $ at risk.
Trained on your services and your escalation rules. Five outcomes, every call.
SMS on-call tech, patch through.
No heat, gas smell, sewage backup.
Books on the calendar.
Real-time availability, area-aware.
Ballpark + schedules visit.
From your price sheet, never made up.
Answers from your knowledge.
Hours, areas, payment, warranty.
Ends politely, flags it.
No alert. You'll never see it.
Live today across HVAC, plumbing, electrical and roofing shops.
You do one call with us. We do the rest. Nothing on your to-do list except approve the voice.
30-minute call. Services, pricing, FAQs, emergency protocols. That's it.
A custom AI built on your knowledge. You hear it, you approve it, or we tune until you do.
Forward your business line. TheMate picks up. Customers don't notice a thing.
Every call answered. Every lead captured. Your morning inbox: last night's briefing.
Every Mate is trained on your services, your truck setup, your service area, and your emergency rules. Not a generic answering service.
It's 11pm in February, the furnace died, the homeowner is freezing — and you're asleep. TheMate triages, books the morning slot, and pages your on-call tech only when it's a real emergency.
You can't take the call. You can't lose the call. TheMate picks up the second it rings, qualifies the job, and texts you a one-line summary you read between visits.
Power's out at a homeowner — sometimes a tripped breaker, sometimes a real problem. TheMate triages with the right questions and routes light service to next-day, real outages to your on-call sparky.
Hail rolls through your zip codes and you go from 5 calls a day to 200. TheMate absorbs the spike, captures insurance + roof type, and queues inspections in priority order.
Garage-door, pest control, pool service, locksmith, appliance repair, septic — same playbook, just trained on yours.
Works alongside the tools you already run on
20 minutes. Real call scenario from your shop. We'll have a Mate trained on your exact services on the line within 24 hours — and if you don't love it, you don't pay.